Terms and conditions
Table of Contents:
Article 1 - Identity of the company
Article 2 - Applicability
Article 3 - Offers / agreements
Article 4 - Order Canceling
Article 5 - Right of return
Article 6 - Prices
Article 7 – Terms of delivery
Article 8 - Availability articles
Article 9 - Liability
Article 10 - Reservation of Ownership
Article 11 – Complaints
Article 1. Identity of the company
www.premium-saffron.ae is a trademark of:
Mgr. Lenka Zackova
Horni Lhota 152, CZ
Cellnumber: +1 707-781-8300
PREMIUM SAFFRON - office DUBAI
8th floor, Office 810A, Tower A
Business Central Towers, Dubai Internet City,
Dubai, United Arab Emirates
Phone UAE: +971 488 15001
Article 2. Applicability
We only sell and deliver on the basis of the following conditions. These apply to all our offers on our website, consultations and other commercial endeavors. Conditions laid out by the purchaser/customer, which we do not expressly acknowledge acceptance of in writing are not binding for us. This also applies to any verbal agreements which require our written confirmation of acceptance before taking effect.
Article 3. Offers / agreements
All offers by the seller are not binding. The seller explicitly reserves the right to change prices, especially when this will be necessary on the basis of (legal) regulations. A purchase agreement is only concluded after acceptance of your order by the seller.The seller is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, the seller will communicate this within ten (10) days after receiving the order.
Article 4. Order Canceling
Cancellations must be made via our email address premium-saffron(at)post.com. The buyer has the right to cancel the agreement within five working days. If your order has not yet been despatched, you can cancel your order immediately for free. If your order has already been sent, you are obliged to reimburse the costs incurred. These costs consist of the incurred shipping and handling costs.
Article 5. Return Policy
The buyer has the right to return the product free of charge, without giving any reason, for a period of 14 days after receipt of the product. In this case, the item must be returned to us, undamaged and unused, packed in the original packaging. Upon receipt of the product, the purchase price, including any shipping and COD charges that the seller has made, will be refunded within fourteen days. Returns, at all times, first need to be reported per email to our emailaddress premium-saffron(at)post.com. The cost of shipping articles back to us is for your own account.
Article 6. Prices
The listed prices of the products are in Euros, including VAT but excluding shipping costs.
Article 7. Delivery
The delivery of the flower bulbs sold on premium-saffron.ae is attuned to the planting season. Outside the planting season, you can make an order, which will be supplied during the planting season for your region. Within the planting season, your order will be shipped within a few days, up to a week. The flowerbulbs will be shipped insured. In case of an unexpected deviation in the delivery you will directly be informed by us. If the force majeure lasts longer than thirty (30) days, both the seller and the buyer have the option to terminate the agreement in writing, after which the two parties are exempt from their obligations to each other and any payments already made will be refunded. The delivery times specified by the seller are only indicative! Late delivery does not entitle you to compensation. The delivery of the products is made at the moment when the goods are ready for shipment to you.
Article 8. Availability articles
Flower bulbs are a product of nature. The availability depends on the harvest results of our own cultivation and those of our suppliers. Despite careful planning it can happen that an item is unexpectedly unavailable or very limited. In that case, the seller can propose a suitable replacement by email.
Article 9. Responsibility
The customer is fully responsible for the use of the delivered goods. The seller is not liable for any negative consequences of incorrect installation, improper use or abuse.
Article 10. Reservation of ownership
The ownership of products is transferred only if all amounts owed to the seller noted in the agreement have been settled. The risk of loss or damage of the products listed in the agreement shall pass to the consumer at the time that these legally and/or actually are delivered and by this means have been placed in the possession of the consumer or a third party designated by the consumer.